We strive to make all our shows at O2 Shepherd's Bush Empire accessible to everyone and we work with Attitude Is Everything and Nimbus Disability to make sure things keep improving. Our venue was built in the early 1900s, so there are challenges, but together we can identify issues and come up with practical solutions. Your feedback is always welcome and we’ll do our best to be as flexible as possible to meet your needs.
We also accept the Access Card. It’s not compulsory, but it means you won’t have to provide repeat details every time you book, and lets us know about any support or facilities you’ll need when you visit.
With your say-so, we can add your access requirements to our internal database - for up to three years - and that way we’ll know what they are without you having to repeat them when you book with us again. Just fill it in and send it back with the supporting documents within seven days of your booking.
You have our absolute guarantee the information you supply is confidential and for the purpose it’s provided only.
To book tickets by phone, call us between 10.30am and 5.30pm, Monday to Friday, on +44 (0) 20 8354 3300 or email us.
Please bring your booking confirmation to the show.
You can also contact us through Next Generation Text Service by 18002 +44 (0)20 8354 3300.
If you need a ticket for a companion, carer or personal assistant, please let us know when you book.
Our box office doesn’t have a lowered counter, so we ask that you speak to our staff upon arrival will happily assist you. All ticket orders will be processed in advance and advised prior to the show, so please bring all your booking information with you.
Christmas box office opening times
Just so you know, our box office will be open from 5.30pm-8.30pm on 23 December, and also on 27,28,29,30 December.
Just visit Venue Info for all travel details and accessible options for getting to us.
These are available when you book, but they’re limited on a first come, first served basis and in stalls.
Blind or vision impaired visitors
If you need braille or large print material, please let us know in advance by contacting us by email or call +44 (0)20 8354 3300.
Guide and hearing assistance dogs are welcome, just be sure to let us know when you book.
If you need assistance or ramp access, let us know in advance and someone will meet you at Stage Door in Rockwood Place, at the side of the venue, just ask a member of our front of house staff to show you the way. We’d recommend arriving about 15 minutes before doors open, just to make things easier.
With any other access requirements, please let us know in advance and if you require a seat, our staff will assist from Stage Door at the side of the venue in Rockwood Place. If you are unable to use the stairs, we have a lift from Stage Door to our upper levels.
Wheelchair users will be directed to a raised area in the stalls and any other seated requirements are on upper levels via stairs or lift.
Just so you know, e-cigarettes and vapes are permitted and patrons are reminded to be considerate and respectful to others, please see our FAQs for details.
On ground level, there’s an accessible toilet controlled by a RADAR key which staff will provide access to if needed. Other toilets are available in the same area and upper levels of the theatre if those are where you are seated.
There aren’t any lowered areas at our bars, unfortunately, but there is a bar in the stalls that’s very close to the accessible platform and our bar staff will be happy to assist you. Bars on the upper levels are just outside of the auditorium and our staff will be happy to help you with any service you may need.
Please let any staff members know if you need assistance for our cloakroom facilities when you arrive and they can help you in both stalls and upper levels.
Medical room and emergencies
We have a medics room at Stage Door (ground level), if you require any assistance or a private area at any point, please just speak to a member of our staff. Any particular requirements can of course be asked in advance. Just get in touch.
If there is merchandise for sale, it is usually found in the main foyer near the entrance (steps to access) and another counter is at the rear of stalls near the viewing area, so please ask our staff if you need any assistance.
Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.
Have we got it all covered?
Hopefully, but if we’ve missed anything, do try our FAQs or just get in touch.