Accessibility

You can book accessible tickets from our website through Ticketmaster.  Alternatively you can purchase directly through the Box Office phone line on Wednesday’s 10am to 4pm and Friday’s 10.00am to 1pm the number is 023 82 687456.

Companion ticket
You can select these on our website through Ticketmaster or from the Box Office phone line. 

The Box Office telephone line opening hours are Wednesday’s 10am to 4pm and Friday’s 10.00am to 1pm the number is 023 8268 7456.  We are open to personal callers the first Wednesday of every month 10am to 4pm through the entrance on West Marlands Road, please ring the doorbell on arrival 

If your query is more urgent you can contact us via e-mail here (link to o2guildhallsouthampton.boxoffice@livenation.co.uk) or for access enquiries here (link to access-o2guildhallsouthampton@livenation.co.uk)

Whilst the O2 Guildhall Southampton does not have any direct customer parking, there is a drop off point on West Marlands Road just before the Guildhall Square Barriers.

There are six spaces for each performance.

The auditorium offers space for wheelchair users during concerts. For stand-up events, a viewing platform is available. It's advisable to inform the box office of your requirements at the time of booking.

Full level access to O2 Guildhall Southampton can be made via a purpose built ramp to the right of the Main Entrance. Space is available for wheelchair users in the auditorium at concerts and at stand-up concerts we have a viewing platform for wheelchair users.

Please inform the box office of your requirements at the time of booking. Full level toilet facilities are located on the ground floor of the venue auditorium.

For wheelchair users performing on stage there is a motorised lift available on request. Guide Dogs are welcome. Please inform the box office at the time of booking.

Should you require braille or large print material, or you need anything else at all for your visit, please let us know if advance, just get in touch.

Guide and assistance dogs are welcome. Please inform the box office at the time of booking so appropriate arrangements can be made.

The accessible toilet is situated underneath the stairs located left off the Box Office. Any assistance please let one of our Front of House Staff know. 

O2 Guildhall Southampton offers lowered bars for access customers.

Please contact one of our Front of House Staff who will be able to assist with your cloakroom needs.

If you need to bring food, drink, medicines, or medical equipment to manage a medical condition, please inform the venue in advance (EnquiriesO2GuildhallSouthampton@livenation.co.uk)

Merchandise is typically sold in our Half Moon Area, conveniently placed at the back of the main auditorium.

Strobe lighting and smoke effects are used at some of our events, but not all. For more information please contact venue management EnquiriesO2GuildhallSouthampton@livenation.co.uk)