Accessibility
Full level access to O2 Guildhall Southampton can be made via a purpose built ramp to the right of the Main Entrance. Space is available for wheelchair users in the auditorium at concerts and at stand-up concerts we have a viewing platform for wheelchair users. Please inform the box office of your requirements at the time of booking. Full level toilet facilities are located on the ground floor of the venue auditorium.
For wheelchair users performing on stage there is a motorised lift available on request. Guide Dogs are welcome. Please inform the box office at the time of booking.
We accept the Access Card. It’s not compulsory, but it means you won’t have to provide repeat details every time you book and lets us know about any support or facilities you’ll need when you visit.
If you don’t have one, you can complete one of our booking forms, just download it here.
O2 Guildhall Southampton aims to review and improve its access facilities to meet the needs of all our customers. Specific requests or comments regarding access/personal needs should go through the venue Management Team who will endeavour to accommodate them. Contact details can be found here.
Venue Accessibility
Accessible tickets can be booked through Ticketmaster. Alternatively, you can book directly through the box office by phone at 023 8268 7456, our opening hours are Wednesday (10am-4pm) and Friday (10am-1pm).
For details on how to purchase an accessible ticket through Ticketmaster, click here.
If you need to book a companion ticket, you can do so through here.
You can contact our box office by phone at 023 8268 7456, our opening hours are Wednesday (10am-4pm) and Friday (10am-1pm).
The box office is open to walk-ups on the first Wednesday of every month (10am-4pm). You can access the box office through the entrance on West Marlands Road. Please ring the doorbell on arrival for assistance.
If your query is more urgent, please email us.
Whilst we do not have dedicated customer parking, there is a drop off point on West Marlands Road, just before the Guildhall Square Barriers.
There are six spaces for each performance.
The auditorium offers space for wheelchair users during concerts. For stand-up events, a viewing platform is available. Please get in touch ahead of your visit to reserve this, as they are given on a first come, first serve basis.
Entrance to the venue is step-free, and can be accessed via ramp at the right of the main entrance.
The auditorium offers space for wheelchair users during concerts. For stand-up events, a viewing platform is available. Please get in touch ahead of your visit to reserve this, as they are given on a first come, first serve basis.
For wheelchair users performing on stage, there is a motorised lift available on request. Please get in touch with the box office at the time of booking.
Should you require braille or large print material, or anything else at all for your visit, please get in touch and let us know in advance.
Guide and assistance dogs are welcome. Please get in touch with the box office at the time of booking so we can make appropriate arrangements.
Our accessible toilet is underneath the stairs located left of the Box Office. Our front of house staff will be on hand to assist on the night.
O2 Guildhall Southampton offers lowered bars for access customers.
If you need to use the cloakroom, talk to a member of staff who will be able to assist on the night.
If you need to bring food, drink, or medication with you, or need to outline any other medical requirements, get in touch and let us know before you visit.
Please bring any medication or equipment in a sealed package, especially if it contains sharp needles.
If there is merchandise, it will be sold in the Half Moon Area at the back of the main auditorium.
Strobe lighting and smoke effects are used at some of our events, but not all. For more information, please contact venue management via email.
Just get in touch with us if you require a BSL interpreter. So you know, we'll need 31 days' (one month) notice prior to the show to make arrangements.
Have we got it all covered?
Hopefully, but if we’ve missed anything, do try our FAQs or just get in touch.