How can we help in Newcastle?

Contact Us

Your query might be answered elsewhere on the site. Try our FAQs first. 

General enquiries

Call +44 (0)191 260 2020 from 12pm to 4pm, Monday to Friday, or contact us.

Box office and ticketing service

Ticketmaster is our official booking partner, selling tickets for all Academy Music Group venues in the UK.
You can book online or call them on 0844 477 2000 (calls cost 7p per minute, plus your network charge).
You can also book in person at the O2 Academy Newcastle box office.
Our terms and conditions of entry are here.

Box office times

Our O2 Academy Newcastle box office is open 12 noon to 4pm, Monday-Saturday and sells tickets for both O2 City Hall Newcastle and O2 Academy Newcastle.
Opening times will be different on bank holidays, so do check.

Access and disability provision

Full details are on our Access page.
If you can't find what you're looking for, please call +44 (0)191 260 2020 or email us.

Hire us

For all hire enquiries, including corporate, location or private events, please contact us

Work for us

Click here to peruse our full-time career opportunities.
We’re always after top-drawer, casual bar, cloakroom and box office staff to street team members to help run a great venue.
Find out more and apply on our careers page.

Press office

Call +44 (0)20 7787 3128 / 3149 or email us.
Visit our online Press Office to find the latest press releases and images.


We are proud to support Teenage Cancer Trust.

Lost Property

If you’ve lost something, we’ll hang on to it for seven days.
Just let us know what’s gone missing, when, and where you lost it and contact us – if we find it, we’ll let you know.


Your input counts, so if you’ve got a comment, a suggestion or any kind of issue, let us know.