We strive to make all our shows at O2 City Hall Newcastle accessible to everyone to make sure things keep improving. Our venue was built in the early 1900s, so there are challenges, but together we can identify issues and come up with practical solutions. Your feedback is always welcome and we’ll do our best to be as flexible as possible to meet your needs.
We also accept the Access Card. It’s not compulsory, but it means you won’t have to provide repeat details every time you book, and lets us know about any support or facilities you’ll need when you visit.
With your say-so, we can add your access requirements to our internal database - for up to three years - and that way we’ll know what they are without you having to duplicate them when you book with us again. Just fill it in and send it back with the supporting documents we’ll ask you for within seven days of your booking.
You have our assurance the information you supply is confidential and only for the purpose it’s provided.
Please get in touch with us before you buy your tickets between 11am and 4pm, Monday to Friday on +44 (0)191 260 2020 or email us to advise your access and personal assistant requirements.
You can also contact us through Next Generation Text Service by 18002 +44 (0)191 260 2020.
Just so you know, we are fully-seated venue, so all accessible ticket requirements should be purchased through us directly please. That way we can ensure that you, and those you're booking with, will be together for the show.
We’ll do our best to make it as smooth a process as possible for you.
If you need a ticket for a companion or personal assistant, please get in touch with us between 11am and 4pm, Monday to Friday on +44 (0)191 260 2020 or email us to advise your companion or personal assistant requirements.
We offer one companion ticket, free of charge, to provide support you need and additional assistance in the event of an emergency evacuation.
So you know, proof of eligibility will be required.
Alternatively, if you have an Access Card please provide your full name and the card number.
Our full Essential Companion Policy can be found here.
Our box office is in the entrance foyer, which is accessible by five small steps from street level. The step-free entrance is just to the side, where we also have a ramp, so just ask a member of our our team who can direct you. We unfortunately don’t have a lowered counter or mic, but we do have an induction loop.
Please bring all your booking information with you.
Head over to Venue Info for all travel information and accessible options for getting to us.
These are available when you book, but they’re limited on a first come, first served basis.
Blind or vision impaired visitors
If you need braille or large print material, please let us know in advance by contacting us by email or call +44 (0)191 260 2020.
Guide and assistance dogs
Guide and hearing assistance dogs are welcome, just be sure to let us know when you book.
We can discuss suitable locations where your dog can stay throughout the show. Alternatively, if you would like your dog to be looked after, we'll arrange for someone to meet you at the entrance and guide you to your seat. Dogs will be looked after throughout the event in a quiet location with somewhere to lay with a bowl of water.
*We recommend bringing hearing protection for your dog please.
From street level, there are five small steps into the venue or a ramp at the main entrance; our staff can guide you when you arrive.
If you need assistance, we’d recommend arriving about 15 minutes before doors open, just to make things easier.
There’s a viewing area in stalls at O2 City Hall Newcastle, it can be accessed from the foyer, either via small steps to the auditorium, or we have level access via College Street, so please let us know in advance if you need any support from our staff.
The area can accommodate up to six wheelchairs.
Just so you know, e-cigarettes and vapes are not permitted, please see our FAQs for details.
There’s an accessible toilet on the ground level in the foyer. It’s controlled by a RADAR key and which staff will provide access to if needed. Other toilets are available throughout the building, just ask our staff to show you the way if you’re visiting us for the first time.
Our staff will be happy to assist you, just ask one of our friendly team, as the bar is situated in the basement via steps.
Unfortunately we do not have a cloakroom at this point in time, but please do let any staff members know if you need assistance when you arrive and they will be happy to help you.
Medical room and emergencies
We have a medics room, if you require any assistance or a private area at any point, please just speak to a member of our staff. Any particular requirements can of course be asked in confidence and in advance. Just get in touch.
Customers with medical requirements
Should you need to bring food or drink to manage a medical condition, or bring medicines or medical equipment with you, just get in touch.
If there is merchandise for sale, you’ll find it in the foyer.
Strobe lighting and Special Effects
Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.
Have we got it all covered?
Hopefully, but if we’ve missed anything, do try our FAQs or just get in touch.