Access

We strive to make all our shows at O2 Academy Sheffield accessible to everyone and we work with Attitude Is Everything and Nimbus Disability to make sure things keep improving. There are some challenges, but together we can identify issues and come up with practical solutions. Your feedback is always welcome and we’ll do our best to be as flexible as possible to meet your needs.

We also accept the Access Card. It’s not compulsory, but it means you won’t have to provide repeat details every time you book, and lets us know about any support or facilities you’ll need when you visit.

If you don’t have one, you can complete one of our booking forms, just download it here, call, or email if you’d like us to send one by post.

With your say-so, we can add your access requirements to our internal database - for up to three years - and that way we’ll know what they are without you having to duplicate them when you book with us again. Just fill it in and send it back with the supporting documents we’ll ask you for within seven days of your booking. 

You have our assurance the information you supply is confidential and only for the purpose it’s provided. 

Booking Tickets

Please purchase your ticket from an official outlet, then call us between 10am and 6pm, Monday to Friday on +44 (0)114 253 7782 or email us to advise your personal assistant and access requirements.

You can also contact us through Next Generation Text Service by 18002 +44 (0)114 253 7782.

We’ll do our best to make it as smooth a process as possible for you.

Companion ticket

If you need a ticket for a companion, carer or personal assistant, please get in touch when you have booked your ticket. 

Box office

Our box office is at the front of the venue. There’s a ramp from street level to the front door. We have a counter of accessible height, a mic and induction loop.

Please bring your booking confirmation and tickets with you.

Getting here

Head over to Venue Info for all travel information and accessible options for getting to us. 

Wheelchair spaces

These are available when you book, but they’re limited on a first come, first served basis.

Blind or vision impaired visitors

If you need braille or large print material, please let us know in advance by contacting us by email or call +44 (0)114 253 7782.

Assistance dogs

Guide and hearing assistance dogs are welcome, just be sure to let us know when you book.

Your visit

If you need assistance or lift access, we’d recommend arriving about 15 minutes before doors open, just to make things easier.

There’s a ramp from street level to the front door if you need it. Our venue staff can assist you when you arrive.

Auditorium

We have a viewing area in stalls, ground level in the centre of the auditorium for up to three wheelchairs and a further three chairs.

We have another viewing area on the balcony. This would be accessed by our lift, up one floor; or there are two sets of stairs from the auditorium. The area can accommodate up to four wheelchairs and there are four seats available.

O2 Academy2 Sheffield venue is a smaller room, up one floor; it has lift access and space for two wheelchairs and two seats.

If you don’t need lift access, please be aware that there are two staircases with turns to get there, so please just let us know in advance if you need any support from our staff.

Just so you know, e-cigarettes and vapes are permitted and patrons are reminded to be considerate and respectful to others, please see our FAQs for details.

Toilets 

There’s an accessible toilet in both our venues, one in stalls and one on the first floor, in O2 Academy2 Sheffield and accessible from the main room balcony; both are controlled by a RADAR key and which staff will provide access to if needed. 

Other toilets are available throughout the building, just ask our staff to show you the way if you’re visiting us for the first time.

Bar service

There are several bars throughout, all have lowered counters and our staff will be happy to assist you.  

Cloakroom

Please let any staff members know if you need assistance for our cloakroom when you arrive and they will be happy to help you, our cloakroom facilities are in the foyer on ground level at accessible height.

Medical room and emergencies 

We have a medics room at O2 Academy Sheffield in stalls in the main auditorium. If you require any assistance or a private area at any point, please just speak to a member of our staff. Any particular requirements can of course be asked in confidence, in advance. Just get in touch.

Merchandise

If there is merchandise for sale, you’ll find it in the stalls of all O2 Academy Sheffield shows.

For any O2 Academy2 Sheffield shows, if available for sale, it will be in the same room.  

Strobe lighting

Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.

Have we got it all covered?

Hopefully, but if we’ve missed anything, do try our FAQs or just get in touch.

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