Access

We strive to make all our shows at O2 Academy Brixton accessible to everyone and we work with Attitude Is Everything and Nimbus Disability to make sure things keep improving. Our venue was built in the early 1900s, so there are challenges, but together we can identify issues and come up with practical solutions. Your feedback is always welcome and we’ll do our best to be as flexible as possible to meet your needs.

We also accept the Access Card. It’s not compulsory, but it means you won’t have to provide repeat details every time you book, and lets us know about any support or facilities you’ll need when you visit.

If you don’t have one, you can complete one of our booking forms, just download it here, or email us or call if you’d like us to send one by post.

With your say-so, we can add your access requirements to our internal database - for up to three years - and that way we’ll know what they are without you having to repeat them when you book with us again. Just fill it in and send it back with the supporting documents within seven days of your booking.

You have our absolute guarantee the information you supply is confidential and for the purpose it’s provided only. 

Booking tickets

To book tickets by phone, call us between 10.00am and 3.00pm, Monday to Friday, on +44 (0) 20 7787 3129 or email us

Please bring your booking confirmation to the show.

You can also contact us through Next Generation Text Service by 18002 +44 (0) 20 7787 3129.

Companion ticket

If you need a ticket for a companion, carer or personal assistant, please just let us know when you book. We offer one companion ticket, free of charge to provide the support needed and additional assistance during the course of an emergency evacuation and so you know, proof of eligibility will be required. 

Alternatively, if you have an Access Card please provide your full name and the card number. 

Our full Essential Companion Policy can be found here

Box office

Our box office doesn’t have a lowered counter, so we ask that you speak to our staff upon arrival and they will happily assist you. All ticket orders will be processed in advance and advised prior to the show, so please bring all your booking information with you.

Getting here

Just visit Venue Info for all travel details and accessible options for getting to us.

Our transportation partner Uber has wheelchair accessible and mobility options in the app. Find out more at t.uber.com/uber.access

Wheelchair spaces

These are available when you book, but they’re limited on a first come, first served basis.

Viewing area 

We understand that you want to be with your friends, but due to space limitations, we may only be able to allow you and your companion into an accessible area and cannot always guarantee seated options. 

Blind or vision impaired visitors

If you need braille or large print material, please let us know in advance by contacting us by email or call +44 (0)20 7787 3129.

Guide and assistance dogs

Guide and hearing assistance dogs are welcome*, just be sure to let us know when you book.

We can discuss suitable locations where your dog can stay throughout the show. Alternatively, if you would like your dog to be looked after, we'll arrange for someone to meet you at the entrance and guide you to your seat. Dogs will be looked after throughout the event in a quiet location with somewhere to lay, with a bowl of water.

*We recommend bringing hearing protection for your dog please. 

Your visit

If you need assistance or ramp access, let us know in advance and someone will meet you at the front of the venue. We’d recommend arriving about 15 minutes before doors open, just to make things easier. 

We have a ramp to the left-hand side of the main doors, which also leads to the box office. It’s quite steep, but front-of-house staff will always be on hand to assist entry and exit. There’s an accessible platform to the left of the stalls area with a good view of the stage. 

Toilets

Close to the Ra Bar’s accessible platform is an accessible toilet that is Radar Key accessible and staff will always be on hand to provide access if needed.

Bar service

There aren’t any lowered areas at our bars, unfortunately, but the bars in the auditorium are close to the accessible platform and our bar staff will be happy to assist you.

Cloakroom

Please let any staff members know if you need assistance for our cloakroom facilities when you arrive and they can help you in both stalls and upper levels.

Medical room and emergencies

We have a medics room in the foyer at ground level, if you require any assistance or a private area at any point, please just speak to a member of our staff. Any particular requirements can of course be asked in advance. Just get in touch.

Customers with medical requirements 

Should you need to bring food or drink to manage a medical condition, or bring medicines or medical equipment with you, just get in touch.

Merchandise

If there is merchandise for sale, you’ll find it in the main foyer near the entrance.

Strobe lighting and special effects 

Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.

Access to performance 

Just get in touch with us if you require a BSL interpreter. So you know, we'll need 28 days' notice prior to the show to make arrangements. 

Have we got it all covered?

Hopefully, but if we’ve missed anything, do try our FAQs or just get in touch.

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