Access

We strive to make all our shows at O2 Academy Bournemouth accessible to everyone and we work with Attitude Is Everything and Nimbus Disability to make sure things keep improving. Our venue was built in the late 1800s, so there are challenges, but together we can identify issues and come up with practical solutions. Your feedback is always welcome and we’ll do our best to be as flexible as possible to meet your needs.

We also accept the Access Card. It’s not compulsory, but it means you won’t have to provide repeat details every time you book, and lets us know about any support or facilities you’ll need when you visit.

If you don’t have one, you can complete one of our booking forms, just download it here, and please do call, or email us if you'd like us to send you one by post.

With your say-so, we can add your access requirements to our internal database - for up to three years - and that way we’ll know what they are without you having to repeat them when you book with us again. Just fill it in and send it back with the supporting documents specified on the form, within seven days of your booking.

You have our assurance the information you supply is confidential and only for the purpose it’s provided. 

Booking Tickets

Please get in touch with us before you buy your tickets between 10am and 4pm, Monday to Friday on +44 (0)1202 399 922 or email to inform us of any access or personal assistant requirements you may have.

You can also contact us through Next Generation Text Service by 18002 +44 (0)1202 399 922.

After that part’s done, and you’ve purchased your ticket through an authorised outlet - ours is TicketWeb - just get back in touch with us to finish up your reservation.

We’ll do our best to make this as smooth a process as possible for you. 

Companion ticket

If you need a ticket for a companion, carer or personal assistant, please let us know when you book.

Box office

Our box office counter is at an accessible height, it’s got an induction loop and you’ll find it at the side of the venue on Portland Gate.

Please bring all your booking information with you.

Getting here

Head over to our Venue Info page for all travel information and accessible options for getting to us. 

Wheelchair spaces

These are available, so please do let us know when you book your tickets.

Blind or vision impaired visitors

If you need braille or large print material, please let us know in advance by contacting us on +44 (0)1202 399 922 or by email.

Assistance dogs

Guide and hearing assistance dogs are welcome, just be sure to let us know when you book.

Your visit

If you need assistance, let us know in advance and a member of staff can meet you at the front doors.

We’d recommend arriving about 15 minutes before doors open, just to make things easier.

Auditorium

Wheelchair users will be shown into the auditorium, it’s level access straight into the venue. Any customers who need a seat in the balcony (Dress Circle), note that there's a number of steps and stairs from the foyer to this upper level, please do let us know in advance if you require assistance or alternative arrangements, and we shall do our best to help you.

Just so you know, e-cigarettes and vapes are permitted and patrons are reminded to be considerate and respectful to others, please see our FAQs for details.

Toilets

There’s an accessible toilet controlled by a RADAR key which staff will provide access to if needed. It’s just outside the auditorium on ground level. There are more toilets available in the same area, so please speak to any member of staff for directions and assistance, especially if you’re visiting us for the first time.

Bar service

There’s a large bar in the main auditorium, unfortunately it doesn't have a lowered counter but our staff will be close by and happy to help you with any service you may need.

Cloakroom

Please let our staff know if you need assistance for our cloakroom facilities when you arrive and they can help you for both stalls and upper levels

Medical room and emergencies

We have a medics room in the venue (ground level), if you require any assistance or a private area at any point, please just speak to a member of the team. Any particular requirements can of course be asked, in confidence and in advance. Just get in touch.

Merchandise

If there is merchandise for sale, it is usually found in the main auditorium at the back of the venue, so please ask us if you need any assistance.

Strobe lighting

Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.

Have we got it all covered?

Hopefully, but if we’ve missed anything, do try our FAQs or just get in touch.

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